Shipping Duration.⏱

We will ship your order within 2 days after your purchase. The estimated delivery time is 9-12 business days from the date of shipment.

However, due to the current situation, there may be some delays. Nevertheless, we are committed to delivering your package as quickly as possible.

Please note that for personalized products, the production time may be slightly longer to ensure the highest quality. We take extra care to customize each item according to your specifications, which may require additional time. We appreciate your understanding and patience as we strive to deliver the best possible quality products.

TRACKING NUMBER 📦

You can find the estimated delivery time and the status of your order in your order confirmation or in your order history in your account. Furthermore, we will send you the tracking number as soon as we have processed and shipped the package. Within a maximum of one day, we will provide you with the name of the shipping company that will deliver your package.

If you have not received a tracking number, please contact us. We will send it to you as soon as possible.

If you have any questions or issues with your order, please do not hesitate to contact us using the following methods:

Contact Form on the Website.

Please use the contact form on our website to get in touch with us. We appreciate your feedback, questions, or any concerns you may have. Our customer support team will respond to your inquiry as soon as possible.

Thank you for reaching out to us. We are here to assist you in any way we can.

Here are the detailed instructions for processing a return or exchange. Our policy is effective from the date of purchase. Please review the following to determine if your situation falls under our 30-day Return/Exchange Policy, which offers full coverage.

Our 30-day FULL COVERAGE Return/Exchange Policy covers the following reasons:

1. We shipped the wrong order or item(s), or you received any broken or defective items.

2. The quality of the products you received is poor or defective.

3. You received an incorrect photo charm that differs from the provided photo.

4. The item(s) show signs of chipping paint, crystals falling off, etc. (We will only exchange the item(s) for the same product or for item(s) of equal or lesser value.)

Please note that the following reasons are NOT covered by our 30-day policy:

1. Personal reasons such as changed mind or personal taste.

2. Personalized items, unless they are defective or damaged.

3. Products damaged due to misuse, mishandling, or poor maintenance.

For watches, please be aware of the following:

1. The 365-Day Warranty ONLY covers the watch movement, while other parts of the watch are covered by our 30-day return policy.

2. The warranty does not apply if the watch has been tampered with, opened, or subjected to abnormal use. Repairs performed by unauthorized service facilities are also not covered.

3. The warranty does not apply if the watch has been worn during activities such as showering, bathing, swimming, snorkeling, water-related work, or fishing. Please refer to the Special Care instructions for watches to avoid misuse.

Please adhere to the following instructions for returns:

1. Ensure that items being returned are new, unworn, and kept in their original condition.

2. Contact our customer service representatives to request return authorization and receive further return instructions.

CANCELLATION POLICY:

Once an order has been submitted, we immediately begin production on personalized items. If you wish to cancel your purchase, a 30% restocking fee will apply.

Please note that innovationgut.com reserves the right to amend this policy at any time. Any changes will be posted on this page. If you have any inquiries regarding cancellations or other policies, please contact our Customer Service Representatives.

Return Service Procedure:

1. Submit a support ticket and attach clear photos of the items to illustrate any quality issues.

2. Follow the instructions provided by our customer service team.

Returns will be processed within 3 business days of receiving your item(s). You will receive an email notification once your return is processed. Please be aware that refund processing is beyond our control, and it may take up to an additional 7-10 business days for the funds to be credited to the account used during checkout.

Return Address (for receiving return items): Please contact customer service for return instructions and the return address.

We apologize for any previous errors or issues in the translation. We strive to provide clear and accurate information to assist you in the best possible manner. If you have any further questions or concerns, please let us know, and we'll be happy to assist you.

Delayed or Missing Refund (if applicable)

If you have not yet received your refund, please double-check your bank account. Next, contact your credit card company or bank. It may take some time for the refund to be officially posted.

If you have completed these steps and still have not received your refund, please reach out to our customer support team. We will investigate the matter and assist you in resolving any issues related to your refund.

Please provide us with the necessary details, such as your order number and the date of the return, to help us expedite the process. We apologize for any inconvenience caused and will work diligently to ensure that your refund is processed as soon as possible.

To initiate a return, please contact us at the following email address: returns@innovationgut.com

Kindly provide us with the necessary details regarding your return, such as your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will assist you with the return process and provide you with further instructions.

We strive to provide a prompt and seamless return experience for our customers. If you have any questions or require additional assistance, please don't hesitate to reach out to us via email. We're here to help!